How to fix a black screen on Rogers Xfinity TV or Rogers Streaming

Trying to watch Rogers Xfinity TV or Rogers Streaming_TM but only seeing a black screen? There are a few potential reasons for this. Try these troubleshooting steps in sequence to solve the problem.

Step 1: Check for Outages

If it’s more than one TV in your home that you are having issues with, there could be a network outage in your area. Visit Network Help & Outages to ask our virtual assistant Anna if there are any service issues in your area.

Step 2: Double-check that your TV is plugged in and turned on

It seems obvious, but it’s a common mistake with modern TVs!

Step 3: Make sure your Rogers Xfinity Entertainment Box and Rogers Xfinity Voice Remote are functioning properly

If your Rogers Xfinity Box is on, there will be a white light on its front edge.

If you don’t see the white light, try the following steps:

Press the Power button on your Rogers Xfinity Voice Remote to see if it turns on. If this doesn’t work, check that the LED at the top of your Rogers Xfinity Voice Remote is lighting up when you press any button. If it’s not, it’s time to replace the batteries. Do this and try again before continuing.
Make sure the power cord is tightly connected to the Rogers Xfinity Entertainment Box and the power outlet on your wall. Note: When possible, avoid power bars and wall outlets controlled by light switches as these tend to get turned off. If you must use these, check that they’re turned on.
Try plugging your Rogers Xfinity Entertainment Box into a different power outlet. If it turns on now, it means there’s something wrong with the original outlet. We suggest you contact a local electrician to repair the outlet.
Refresh your Rogers Xfinity Entertainment Box via MyRogers to try to force it to restart and turn on.

- Sign in to MyRogers.
- Select Usage & Services
- Navigate to Rogers Xfinity Entertainment Box Settings.
- Select Refresh your Rogers Xfinity TV Box(es).
- A success message will confirm the request to reset. The reset will then start in 5 minutes and take an additional 5 minutes to complete.

Step 4: Check the HDMI cable

Check the HDMI cable connecting your Rogers Xfinity Entertainment Box to the TV to make sure both ends are tightly connected.

Step 5: Try a different input

The TV may be on the wrong input. Using the TV Input button on your Rogers Xfinity Voice Remote or the Input/Source button on your TV remote, try toggling through each of the input options to see if one of them works.

Tip: The best way to make sure your TV is on the correct input is to follow the HDMI cable from the Rogers Xfinity Entertainment box to the back of your TV and take note of the input it’s physically connected to.

Once you know exactly to which input the Rogers Xfinity Entertainment box is connected (e.g., HDMI2), you can then use the TV Input button on your remote to switch your TV to that corresponding input.

Note: If you’re trying different inputs but your TV display doesn’t show any indication of the inputs changing, there may be something wrong with your TV’s display or your TV is off or unplugged.

Step 6: Remove any third-party equipment between the Rogers Xfinity Entertainment Box and your TV

If you currently have any third-party equipment, like speakers or sound systems connected between your Rogers Xfinity Entertainment Box and your TV, try removing it so that your TV and Box are directly connected. This will rule out any issues that may be caused by extra equipment.

Step 7: Restart your Rogers Xfinity Gateway

Restarting your Rogers Xfinity Gateway is a simple way to resolve various technical difficulties. You can restart the modem quickly and easily from anywhere using the Rogers Xfinity app or by unplugging the modem for 15 seconds.