If you need to replace one of your Rogers Xfinity WiFi Boost Pods, remove it from the Rogers Xfinity app before you connect your new pod.
How to replace an Rogers Xfinity WiFi Boost Pod
How to remove a pod
To remove a pod, follow these steps:
1. Open the Rogers Xfinity app and sign in using your MyRogers username and password.
2. Select the Connect tab.
3. Select See Network under your WiFi network name.
4. Select the pod you'd like to remove.
5. Select the pencil icon.
6. Select Remove Pod.
7. Select Remove Pod once more on the “Are you Sure?” screen.
It will take a moment to remove the pod, then select Close when the pod has been removed
How to add a new pod
To add your new pod, follow these steps:
1. Turn on Bluetooth on your device.
2. Sign in to the Rogers Xfinity app using your MyRogers username and password.
3. Select the Account tab.
4. Under Devices select Activate Rogers Xfinity WiFi Boost Pods.
5. Use the steps in the app to place your pod in the best location. You can also consider these tips:
o Pods must be placed indoors.
o If placed directly in a WiFi problem area, the pod may not connect to your modem.
o Avoid placing your pod near heat sources or in areas with moisture.
o Each pod should connect to the Gateway rather than another pod. If too many pods are close together, your device may have difficulty choosing which one is best, resulting in lag or slow internet.
6. Plug your pod directly into the nearest electrical outlet to make sure it isn’t accidentally disconnected.
7. Select Plugged in, Ready to go!
8. Hold your smartphone within 6 inches of the pod to connect it to your Bluetooth. Keep your app open while it connects. If your pod doesn’t come online after 2 minutes, make sure that it’s placed in the best spot and try a different electrical outlet.
9. When prompted by the app, name your pod for easy identification.