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How to test your internet speed and WiFi using Rogers Xfinity app

If you're experiencing a connection issue or just looking to optimize your home internet setup, the Rogers Xfinity TM app can test the current internet speed to your home and the WiFi connections to your devices—so you have the tools you need to make the most of your Rogers Xfinity InternetTM plan.

The Rogers Xfinity app is available exclusively for Rogers Xfinity Internet packages and bundles featuring the Rogers Xfinity Gateway. Not sure which modem you have? Check under “Internet” on your MyRogers account.

Steps to test your internet speed and WiFi connections using the Rogers Xfinity app

  1. Sign in to the Rogers Xfinity app using your MyRogers username and password.
  2. Select the WiFi tab, then the Troubleshoot shortcut button.
  3. Select Test your whole home network.
  4. The Troubleshoot tool will begin testing the current total speed to your home gateway for all your connected devices.
    • A green checkmark will display if the result is 90% or higher than the top download speed for your internet plan, to indicate that the gateway connection is strong and unlikely to be the cause of a potential connection issue.
    • If the result is less than 90%, we’ll give you some troubleshooting options.
    • The result may be more than 100% in some cases, as Rogers Xfinity Internet plans can support higher speeds when there is additional network bandwidth available.
    • The reported speed may be higher than results from traditional speed tests because it reflects the total speed to the home instead of the speed to a single device, which can be impacted by the device or by WiFi conditions in the home.
    • This feature may not appear or may present an error message depending on your home connection technology or if your gateway is in bridge mode.
  5. Next, the tool will test the connection strength to each of the devices on your home network. You’ll get colour-coordinated results that show your connection’s current performance:
    • Green: strong connection
    • Yellow: fair connection
    • Red: weak connection
    • Grey: device is offline or asleep
  6. Select a device to view whether the WiFi connection is strong enough for different typical online activities. Your results will differ depending on the type of device you’re using (e.g., results for a smartphone will include HD video streaming as an activity, but a smart thermostat would not).

Select Still having issues for helpful tips to make sure your WiFi is performing at its best.

Note: When installing new Rogers Xfinity WiFi  Boost Pods, this test is more likely to show errors during the 24-48 hour optimization period after an Rogers Xfinity WiFi Boost is installed.