How to use Advanced Security with the Rogers Xfinity app

Advanced Security provides an additional layer of protection for your entire network by: 

• Keeping you protected from cyber security threats. 

• Preventing you from inadvertently accessing malicious sites. 

• Blocking remote access to smart devices from unknown or dangerous sources. 

Advanced Security features include: 

• Remote access protection: Helps prevent blacklisted IP addresses from accessing devices connected to your home network and vice versa. 

• Security alert notifications: Provides detailed threat info and notifications to keep you current with the safety of your network. 

• Safe Browsing: Helps prevent a device on your home network from visiting potentially dangerous websites. Such sites may contain malware, spyware, ransomware, anti-phishing or viruses. 

• Protection against Distributed Denial of Service (DDoS) attacks: Helps prevent devices on your network from participating in DDoS attacks. 

• Home network vulnerabilities scan: Alerts you if existing vulnerabilities are identified within your home network. A network scan is initiated on demand or based on a scheduled of your choice. 

• Override threat rules: Overrides what Advanced Security has determined to be a threat. 

• Machine Learning: Supports rapid response to zero-day vulnerabilities.

To start using Advanced Security: 

1. Open the Rogers Xfinity app and sign in using your MyRogers username and password. 

2. Select the Home tab. 

3. Select  Advanced Security. 

4. Select Turn On Advanced Security. 

5. Wait up to 10 minutes for the feature to fully turn on. 

Notes:  

• Advanced Security cannot be enabled on a modem set in bridge mode . 

• If you receive a notification that Advanced Security couldn't be enabled, restart your modem to ensure you have the latest software downloaded and try the steps above again. 

Learn more about Advanced Security here. 

When enabled, Advanced Security will detect and block network threats in real-time. You'll receive notifications as threats are detected, and you can check the dashboard anytime for a summary. This section discusses how to best manage the Advanced Security feature and what to do when a threat is detected. 

Understanding the Advanced Security card 

The Advanced Security card provides a summary of how many security risks it helped block in the last week. It also has a convenient link to the Advanced Security Dashboard. If you dismiss the summary card information, it will reappear in one week with a new summary of risks it blocked.  

Here's how to access the Advanced Security Card in Rogers Xfinity. 

1. Open the Rogers Xfinity app. 

2. Select the Overview tab, where the Advanced Security Card is located. 

How to identify threats 

Security threats are split into two main categories: 

• No Action Required: These threat reports are for your awareness only. 

• Action Required: These threats need your attention and may require further steps to be resolved. 

 To make things easy to manage, your devices are listed with the associated number of threats. 

1. Select any device listed on the Advanced Security dashboard. 

2. A list of blocked threats associated with that device is shown. Select a threat to learn more about that specific threat type. 

Understanding different types of threats 

There are a few different threat types that Advanced Security can detect and block. Here are the details on each threat type, and some tips on what to do when they come up. 

Suspicious Site Visit 

• Occurs when a device that’s connected to your home network is stopped from visiting a potentially dangerous site. The site may contain malware or viruses that can infect your devices and compromise your personal data. 

• We'll often block just part of a page from loading (like a banner ad) if it appears to be malicious. If this happens, you'll be able to see the rest of the page while still being protected. 

• Tips:  

1. Check your threat history in the dashboard to see all blocked Suspicious Site Visits, including the specific site and reason it was blocked. 
2. If a page is blocked and you still want to view it, access can be allowed for one hour. 

Unauthorized Access Attempts 

• Occurs when an outside device tries to access a device connect to your home network. 

• Typically occurs via open ports (port forwards) on your network. 

• Tips: 

1. Review open ports on a regular basis and remove any those that don't need to be open.
2. If it's a legitimate and trusted access attempt (for example a home security camera from remote location), you can locate the blocked threat in your threat history and allow access for thirty days. 

Targeted Network Attack 

• Occurs when a device on your network has been infected with a virus or malware and, as a result, has tried to participate in an attack on another network. This type of attack is also known as a Denial of Service (DDoS) attack. 

• This attack will be blocked, but the occurrence means that the security of the device may have been compromised. 

• Tips: 

1. Restart the associated device and check that it’s running the latest software.
2. Use strong passwords and change them regularly. 

IP Reputation Threats 

• Occurs when a device from a known malicious source tries to gain access a device on your home network with the goal of obtaining personal information. 

• Typically occurs via open ports (port forwards) on your network. 

• Tips: 

1. Advanced Security will automatically block access attempts from known malicious sources.
2. Review open ports on a regular basis and remove any those that don't need to be open.

Some threats such as Targeted Network Attack, Suspicious Device Activity or Unauthorized Access Attempt may need you to take further action to resolve them. 

Here’s what to do if a threat requires action: 

1. If a threat requires your attention, you'll receive a notification on your device and an alert at the top of the Advanced Security dashboard. 

2. Tap the notification or select the alert from the dashboard to take action. 

3. The threat details are shown. Select Help Me Fix It for tips on how to resolve the threat. 

4. Advanced Security will offer some suggestions on how you can fix the issue. 

How to be notified of a threat 

The Rogers Xfinity app can send notifications to your device to alert you of the following threat types: 

• Unauthorized Access Attempts 

• Suspicious Device Activity 

• Targeted Network Attacks 

Here's how to enable threat notifications: 

1. From the Rogers Xfinity app, select the Overview tab. 

2. Select the Account icon in the upper left corner. 

3. Select Notification Center. 

4. Select the gear icon at the top right. 

5. Select Push Notifications. 

6. Select the checkbox next to Network Activity to enable threat notifications. 

Note: You can check your threat history any time in the Notification Centre or see recent threats in the Advanced Security dashboard. Email and text notifications aren’t available at this time.

If Advanced Security has blocked access or content that you know is safe, it can quickly be reversed. Access can be given to blocked content for one hour at a time, and access can be given to a blocked device for thirty days at a time. 

To override threats and allow access: 

1. Select the threat in question. 

2. Select Allow Access to override Advanced Security and temporarily allow access. 

Note: Allowing access to content or devices considered dangerous may put your network at risk, so it'll only be unblocked temporarily. 

If you'd like to turn off the Advanced Security feature, you can do so in the Rogers Xfinity app.  

However, we highly recommend keeping Advanced Security enabled to stay protected from network threats. 

To turn off Advanced Security: 

1. Open the Rogers Xfinity app. 

2. Select the Home tab. 

3. Select Advanced Security. 

4. Select Turn Off. 

To enable Advanced Security again, follow the same steps and select Turn On.