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How to troubleshoot issues with Disney+

If you’re a Rogers Together With Shaw customer, visit our website for support with our services.

I'm having technical issues with Disney+. What do I do?

If you're experiencing issues with Ignite TV or Ignite StreamingTM, please visit Ignite TV & Streaming support. You can also find ways to resolve the most common Ignite TV error codes or Ignite Streaming error codes.

If you’re experiencing errors specific to Disney+, you should contact Disney+ directly.

 

Why am I getting an error when activating my included Disney+ Standard with Ads subscription?

If you’re getting an error message when trying to activate your included Disney+ Standard with Ads subscription, it may be for one of these reasons:

  • You already have an active Disney+ subscription (What if I already have an active Disney+ subscription?),
  • Someone in your household has already redeemed your code, or
  • You may be trying to activate from outside of Canada.

If these reasons don’t apply to you, try looking up your error code in the Disney+ Help Center.

 

Have additional questions about Disney+? Check out How to get Disney+ included with your Ignite TV plan.