Hotspot 5G Transition- FAQs

Rogers 5G Home Internet delivers internet service over the Rogers mobile network – that’s the same 5G network that connects Rogers mobile phones. The Rogers 5G Home Internet device then converts the wireless signal into a WiFi signal that is accessible by the devices you want to connect.

All eligible customers will receive an email from us with details for how to upgrade and claim your free device.

You’ll receive an email from us with a link to verify your mailing address. Once you’ve done this, we’ll ship your new device and a new SIM to you at the address you’ve provided.

We’ll send you an email confirmation once your device has shipped with information to track the status of your delivery. Once you receive it, activate your new SIM to start using your device.

Existing Hotspot customers will receive the new 5G Inseego device.

Yes. Devices that are not 5G compatible will continue to work on our 4G network. Upgrade to the new 5G device we shipped to you, to get all the benefits of our 5G network.

Contact us and one of our Agents will be happy to help.

You’ll need your new 5G device, a 5G SIM and a 5G plan. Once you have these, your device will automatically connect to 5G anytime you’re in a coverage area.

If you’re outside a 5G coverage area, your device will continue to connect to our 4G or LTE networks (where available).

Your new Rogers 5G and 4G internet service with no data overage include high-speed data up to the amount included in your service. Once you’ve reached the high-speed data allotment of your plan, you’ll continue to have access to data services with no overage at a reduced speed until the end of your current billing cycle. If you need access to more data, you can purchase a Speed Pass on rogers.com or through the MyRogers app to add more high-speed data to your plan. 

No. 5G Home Internet plans are not eligible to share or use data from other mobile plans. When you migrate, you'll get a dedicated 5G Home Internet plan with its own data. Your existing Share Plan(s) will not be impacted. 

No. Your 5G internet plan and device are data-only.

There won’t be an increase to how much you pay each month. You’ll see a change to the name of your service on your monthly bill.

On the first bill you receive after the upgrade, you may see some prorated charges. For example, if this change happens while you are mid billing cycle, your bill will reflect adjustments from your old plan. You’ll also see a partial monthly service fee (MSF).

Note: if you’re currently financing a device, we’ll automatically waive any device balance that is charged as a result of this change. Any applicable financing program promotion will expire and all other Rogers services on your account will stay the same.