FAQs about Rogers 5G Home Internet

Rogers 5G Home Internet delivers internet service over the Rogers mobile network. The Rogers 5G Home Internet device then converts the wireless signal into a WiFi signal that’s accessible by the devices in your home. 

You can get this service as long as you’re using the device at a location with Rogers 5G coverage. If 5G isn’t available, your Rogers 5G Home Internet device connects to the Rogers 4G / LTE network where available.

You can choose between the 5G Home Internet Gateway and the 5G Home Internet Hotspot for use with this service.

If you’re looking to use your 5G Internet for use at home, the 5G Home Internet Gateway might be right for you: 

• Supports multiple connections 
• Easy setup, just plug and play 

If you’re looking for 5G Internet on the go, the 5G Home Internet Hotspot might better suit your needs: 

• Compact device that you can take with you.  
• Stay connected on the go with a high capacity battery 

For an easy setup, refer to our support page or the Quick Start Guide included with the device.

Setup is as easy as turning on your Rogers 5G Home Internet device and inserting the SIM card. The Rogers 5G Home Internet device will then automatically connect to Rogers mobile network. Next, place the device at a good location to make sure you get the best service available. You can then connect your laptop, tablet, or other device to the 5G Home Internet device directly or via WiFi using the WiFi name and password located on the sticker underneath the device. 

When choosing your device location, keep in mind that your 5G Home Internet device will work best when you keep it visible, upright and elevated on a shelf or table close to a window. Don’t place your device in a closet. WiFi coverage and speeds throughout the home will vary based on size, material, and layout of the residence.

If your Rogers mobile 5G services have a good signal, it’s a likely indicator that you’ll also have good 5G Home Internet coverage. You can also refer to our coverage map for more details. Plus, we also offer a 30-day money back guarantee so you can try 5G Home Internet risk free.

The 5G Home Internet device is a data-only device. You can’t use it to make voice calls or send or receive text messages.

Yes, you don't need to download and install an app to start using their 5G Home Internet service. Depending on the device, please go the support page & refer to the easy setup guide for your device. 

You can cancel your 5G Home Internet service anytime and return the Home Internet device without any further commitment. 

If you cancel the service, you must return the device within 30 days, or be subject to a $200 charge. 

If you cancel the service within the first 30 days, Rogers will refund the monthly service fee and there will be no further commitment.