We’re upgrading customers on 4G internet service to 5G. To seamlessly transition you to your Rogers Home Internet, we’ll add a new 5G line to your account at no extra cost for 60 days. We’ll also send you a new 5G device for free.
What is Rogers 5G Internet?
Rogers 5G Home Internet delivers internet service over the Rogers mobile network – that’s the same 5G network that connects Rogers mobile phones. The Rogers 5G Home Internet gateway then converts the wireless signal into a WiFi signal that is accessible by the devices you want to connect.
How do I know if I’m eligible to upgrade?
Eligible customers with Rogers Home Internet and Rocket Hub services, will get an email from us confirming that we’ve upgraded your service and shipped your new 5G device to your address on file.
Eligible customers with no Rogers Home Internet service, will get an email from us with details for how to verify your address and claim your free device.
How do I claim my free 5G device?
You’ll receive an email from us with a link to verify your mailing address. Once you’ve done this, we’ll ship your new device and a new SIM to you at the address you’ve provided.
We’ll send you an email confirmation once your device has shipped with information to track the status of your delivery. Your device and SIM will arrive, ready to use.
Continue to use your 4G device until you receive your new 5G device.
I verified my address but didn’t get an email confirmation or receive my device. What do I do?
It can take up to 2 weeks to receive your new device. If it’s past this time or you never received a confirmation email contact us and one of our Agents will be happy to help.
How do I access the 5G network? What if I’m outside a 5G coverage area?
You’ll need your new 5G device, a 5G SIM and a 5G plan. Once you have these, your device will automatically connect to 5G anytime you’re in a coverage area.
If you’re outside a 5G coverage area, your device will continue to connect to our 4G or LTE networks (where available).
How will my data plan work?
Your new Rogers 5G Home Internet with no data overage includes high-speed data up to the amount included in your service, with video throttling speeds of up to 3Mbps. Once you’ve reached the high-speed data allotment of your plan, you’ll continue to have access to data services with no overage at a reduced speed until the end of your current billing cycle. If you need access to more data, you can purchase a Speed Pass on rogers.com or through the MyRogers app to add more high-speed data to your plan.
How will this impact my bill? Will there be a change to what I pay monthly?
To seamlessly transition you to your Rogers 5G Home Internet services, we’ll add a new 5G line to your account at no extra cost for 60 days.
During this time, you’ll see both lines on your bill but will only be charged for the 4G line. After the first 60 days, we’ll deactivate your 4G line and you’ll continue to pay the same amount to your monthly bill on the new 5G line. We’ll also waive any outstanding device balance on your old device.