Network Help & Outages

Network outages by region

Experiencing a network outage? View the list of network outages or chat with our virtual assistant Anna to get help.

Service Interruption | Near Aura Ave & Paloma Cir, Nepean, ON

Impacted services: Internet, TV & Home Phone

Expected resolution: Being assessed

Cause: Fibre damage

Current status: Investigating issue (updated at 8:00 a.m.)

Internet/WiFi troubleshooting

Learn how to troubleshoot any Internet issues

TV/Streaming troubleshooting

Learn how to troubleshoot TV or Streaming service issues.

Wireless troubleshooting

Learn how to troubleshoot Wireless service issues.

Identify Social Engineering Scams

Learn how to identify and handle fraud attempts via social engineering scams (phishing, vishing, smishing)

Home phone troubleshooting

Learn how to troubleshoot Home Phone service issues.