About Rogers 4K TV

4K, also known as UHD (Ultra HD), is the next-generation standard of high-definition TV content, offering a massive increase in picture clarity and resolution compared to previous HD standards. 4K TV delivers a theatre-quality experience with four times the resolution of HD, virtually putting you in the middle of the action: see the emotion on faces from a distance and get super high- definition zooms for extreme close-ups without motion blur. 

With Rogers Xfinity TV, you can watch live sports in 4K on your Rogers Xfinity Entertainment Box (Xi6 or XiOne) or TV Player (XG1v4). You can also stream 4K content with set-top box apps like Netflix, YouTube and Amazon Prime Video.

Compared to current HDTV standard (1080p) 

• 4K offers a massive increase in picture quality compared to the current HD standard (720p or 1080p). 

• 4K video has four times the number of pixels (resolution) on the screen compared to 1080p. 

• More pixels means more image detail. The picture will be more clear, especially on larger TVs. 

4K gets its name from the number of horizontal pixels displayed on the screen — just short of 4000 (3840). 4K may also be referred to as "2160p" (the number of vertical pixels on the screen).

Requirements 

• Entertainment Box (NextBox™ 4K, NextBox™ 4K PVR,  Rogers Xfinity Entertainment Box XiOne or Xi6, or Rogers Xfinity TV Player XG1v4) 

• 4K-compatible TV set 

• High Speed or Ultra High-Speed HDMI cable  

• 4K compatible receiver (if you're using one) 

• TV channel subscription or streaming service that includes 4K content 

• Minimum 25 Mbps internet connection for streaming online 4K content

4K sports channels 

If you have the requirements listed above, you can access 4K sports channels on Rogers Xfinity TV simply by tuning to those channels or selecting them from the guide. 
 

Available 4K channels 

These 4K channels are included in our existing TV plans and sports packages. If you already have these channels in HD, you can also access the 4K versions.  

• TSN 4K: Available to Rogers Xfinity TV subscribers in BC and Alberta 

• TSN 3 4K: Available to Rogers Xfinity TV subscribers in Saskatchewan, Manitoba and Northwestern Ontario 

• TSN 4 4K: Available to Rogers Xfinity TV subscribers in Ontario 

• Sportsnet 4K: Available to Rogers Xfinity TV subscribers everywhere   

• Sportsnet One 4K: Available to Rogers Xfinity TV subscribers everywhere 

 
4K broadcast schedules 

• 4K content delivery is determined by the network and varies by channel and broadcast. 

• This means that, even on a 4K channel, not all programming will be in 4K resolution. 

• The TSN 4K broadcast schedule can be found here.  

• Sportsnet doesn't publish a 4K events schedule.

You can stream 4K content via Rogers Xfinity TV set-top box apps like Netflix, YouTube and Amazon Prime Video. 

• Netflix 

• Requires a subscription to a premium plan to access 4K content. 

• See Netflix Pricing Plans for more plan details. 
   

• YouTube 

• Creators have the option to upload content in 4K. 

• Videos available in 4K have an option for 2160p (4K) in resolution settings. 
   

• Amazon Prime Video 

• Select titles are available in 4K. 

• Video quality is shown at the bottom left of playback controls while watching content. 

Availability of 4K content depends on the app and may require an additional subscription from that streaming service provider. A minimum 25 Mbps Internet connection is required for streaming 4K content.

Video resolution settings 

To ensure you're seeing content in 4K, when available, check that the Video Output Resolution is set to 4K UHD (Best Available) in the settings on Rogers Xfinity TV. This setting can be found by navigating to Settings > Video Display with your Rogers Xfinity TV remote. 

Finding and tuning to 4K channels 

At any time, you can tune directly to a 4K channel by simply entering the channel number from the keypad on your Rogers Xfinity TV remote. 4K channels appear in the Rogers Xfinity TV Guide with channel logos and information showing that they're 4K/UHD. 

You can find 4K channels in the HD Channels and Free To Me Guide Views, or by searching via Smart Search or voice command. 

If you're on an HD channel and there's a 4K feed available for the program you're watching, Rogers Xfinity TV will notify you with a prompt to tune to the 4K channel: 

• “Good news! This program is available in pixel-perfect 4K Ultra HD.” 

• To turn these notifications off, go to Settings > Preferences > General and toggle Prefer Best Available Resolution. 

4K streaming apps 

As mentioned above, you can stream 4K content via Rogers Xfinity TV set-top box apps like Netflix, YouTube and Amazon Prime Video. 

Availability of 4K content depends on the app and may require an additional subscription from that streaming service provider. A minimum 25 Mbps Internet connection is required for streaming 4K content. 

4K PVR recordings 

Recording 4K content is the same as recording other content. Make sure that UHD preferred is selected when setting up a team recording. 4K recordings will be tagged as 4K UHD. 

4K recordings can be scheduled on any Rogers Xfinity TV device, but can only be played back on a 4K-capable Rogers Xfinity TV set-top box and won't be available from the Rogers Xfinity Stream App.

Do I need to subscribe separately to 4K content? 

• Any package that comes with the regular HD version of a channel will also include the 4K version. If you're already subscribed to the HD version, you don't need a separate subscription for the 4K version. 

• For example, a Total TV subscription includes both TSN and Sportsnet, which also includes the 4K versions of those channels.  

How do I know if my TV supports 4K? 

• Please refer to your TV manual to see if it supports 4K. 
   

Will 4K sports channels have content when there isn't a live event on? 

• No. 4K channels will only show content when there's a 4K broadcast.  

Where can I find a 4K broadcast schedule? 

• You can view the TSN 4K broadcast schedule here. 

• Sportsnet doesn't publish a 4K events schedule. 
   

Does streaming in 4K use more of my monthly Internet data? 

• Yes, streaming 4K UHD content requires a great deal of internet bandwidth compared to HD to SD video. 

• It's estimated that 1 hour of 4K Ultra HD programming will account for up to 7 GB of bandwidth. 
   

What is the difference between 4K UHD HDR and 4K UHD SDR? 

• HDR stands for High Definition Range, whereas SDR stands for Standard Definition Range. Both 4K formats require a 4K TV, but an HDR format will have better colour and contrast than an SDR. 
   

Which 4K format does Rogers use to deliver 4K channels? 

• Our 4K channels are delivered over IP in 4K UHD SDR format. 
   

What's 4K upscaling and what's native 4K? 

• Native means that the content is delivered in 4K resolution. 

• 4K upscaling means that content delivered in 1080p resolution in upscaled to 4K. 

• Upscaling is supported by some 4K TVs. This is a feature specific to your TV and isn't controlled by Shaw. 

• Native 4K content is more detailed than upscaled 4K content. 

• Our 4K channels deliver native 4K content, when available.

If you get an error message when trying to view 4K content on Rogers Xfinity TV, the most likely reasons are: 

• Your Rogers Xfinity TV set-top box and/or TV aren't 4K compatible. 

• Video resolution for your Rogers Xfinity TV set-top box isn't set to 4K. 
   

Follow these steps to ensure your setup meets the requirements to watch in 4K: 

1. Verify the 4K system requirements above to check that you have the right equipment or subscription. 

2. Make sure the video resolution setting on your Rogers Xfinity TV device is set to output at 4K. 

Note: 4K channels only show content when there's a live event being broadcast in 4K.