A recording won’t play or suddenly stopped playing.
This should be an easy fix. Follow the instructions below to get back to watching.
Troubleshooting Rogers Xfinity TV Recordings
Are you using Rogers Xfinity TV on your computer?
- Clear the cache in your web browser settings.
- Close your browser.
- Wait two minutes.
- Open your browser and return to the Rogers Stream portal at rogersxfinitytv.rogers.com.
- Try playing the recording.
Still having trouble? Contact us at 1 866 299-3622
Are you using the Rogers Xfinity Stream app?
- Make sure your device is connected to the internet.
- Close and reopen the app.
- Try playing the recording.
Still having trouble? Force-quit the app as follows.
| Apple devices | Quickly press the Home button twice to see previews of your open apps, then swipe up on the Rogers Xfinity Stream app to force quit. |
| Android devices | Open Settings, select Apps, then select Running. Find Rogers Xfinity TV and select Force Stop. |
- Wait two minutes.
- Reopen the app.
- Try playing the recording.
Still having trouble? Contact us at 1 866 299-3622
It takes a long time to download recordings
Some programs download faster than others depending on their length and whether or not they’re in HD. If downloading takes too long, try using a faster network connection.