Question 1

What happens to my prepaid service after it’s shut down?

Accepted Answer

Your prepaid service will stop working. You won’t be able to make calls, send texts or use data.

Question 2

How can I keep my number?

Accepted Answer

You can keep your number by switching to a Rogers monthly plan or getting a chatr plan. Whichever choice you make, make sure to transfer and port your number before the shutdown or you’ll lose it.

Question 3

I want to stay on prepaid. What are my options?

Accepted Answer

Our partner brand chatr has prepaid options that may suit your needs.

Question 4

I have Automatic Payments set up for my prepaid account. When is the last withdrawal?

Accepted Answer

The last automatic payments withdrawal is on your last anniversary date prior to January 20, 2025.

Question 5

When’s the last date to buy a prepaid voucher?

Accepted Answer

Prepaid vouchers are available for purchase until January 20, 2025. You can still use your prepaid voucher until February 20.

Rogers Prepaid services will be shut down on February 20, 2025.

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