Pay As You Go Balance and Billing FAQs

Check your balance through the automated phone system.

Automated Phone System

Check your account balance and expiry date any time by dialling *225 from your wireless phone (it's a free call).

If you're on a Pay By The Minute plan, we'll send you a text message when the balance on your Pay As You Go account reaches $3, so you can top up your account to avoid a service disruption.

If you're on a Pay By The Minute plan with the Low Balance top-up option, your account will be automatically topped up when your balance reaches $1.

If you're on a Pay By The Month plan with the Automatic top-up option, we'll send you a text message when the balance on your Pay As You Go account reaches $3. If you don't top up when your balance reaches $0, all subsequent data and talk usage will be charged at your plan's pay-per-use rates until you top up.

If you're on a Pay By The Month plan with the Low Balance top-up option, your account will be automatically topped up when you reach your pre-selected balance.

To view your Pay By The Month plan's pay-per-use rates, go to our Pay As You Go Plans page; then, depending on the type of plan you have, navigate to the Talk & Text Plans tab or Talk, Text, & Data Plans tab. From there, scroll down to find your plan and its talk and/or data rates.

If you're on a Pay By The Month plan and the balance on your account is too low to cover your plan's recurring monthly service fee, regular pay-per-use rates will apply.

Your subscription to your plan will automatically resume when you have deposited sufficient funds to cover your recurring monthly service fee. Where applicable, additional airtime, data, long distance, roaming, pay-per-use charges, and taxes are charged extra.

Local and long distance airtime charges* are rounded up to the next full minute. A one-minute minimum charge applies to every completed call, whether made or received. What's a completed call, you ask? A completed call is a call that's either answered or goes to voicemail. For completed calls, airtime charges* will start the moment the caller (either you or the person calling you) initiates the call by pressing SEND (or, alternately, by tapping the smartphone's phone icon) and will end when the call is ended. For incoming calls, this means that airtimes charges will apply from the time your phone begins ringing to the end of the call or voicemail. Similarly, when you make an outgoing call, airtime charges will apply from when you press the SEND button (or, alternately, tap your smartphone's phone icon) to the call's completion. If a call isn't completed, meaning there's no answer and it doesn't go to voicemail, then no charges will apply. *And where applicable, long distance and/or roaming charges. Special note about long distance and roaming calls For long distance calls and calls made while roaming, you may be charged from when the caller (either you or the person calling you) initiates the call to when the call is disconnected — even if the call isn't completed.

Voicemail is available with no monthly fee on the Pay As You Go service. Airtime charges* apply for messages left on your Pay As You Go voicemail and for checking your voicemail messages. For each incoming call that goes to your voicemail, airtime charges apply from the time your phone begins ringing to the end of the voicemail. Airtime charges also apply if you call a number and a voicemail service answers. * And where applicable, long distance and/or roaming charges.

Call Forwarding is available with no monthly fee on your Pay As You Go phone. Airtime charges apply to calls forwarded from your phone to another phone number. Keep in mind that if you forward calls outside of your local calling area, long distance charges will apply.

Call Waiting is available with no monthly fee on your Pay As You Go phone. Incoming airtime charges apply to calls that are waiting to be answered as well as to calls that are answered.

Yes, you can use your Pay As You Go phone while you travel. When you use your phone outside of Canada, you'll be charged Pay As You Go roaming rates. Pay As You Go roaming services are available in most destinations.

To view our roaming rates for Pay As You Go customers, go to our Add-Ons & Pay-Per-Use Rates page, navigate to the Roaming tab, and select your destination.

Yes, you can make collect calls with your Pay As You Go phone. Local airtime charges apply. However, you cannot receive collect calls on your wireless phone.

Unfortunately, Fido prepaid cards will not work with Rogers Pay As You Go phones.

1. Dial *611 from your phone or call 1 800 575-9090.
2. Press 3 for Account Changes.
3. Press 4 for Personal Account Settings.
4. Press 1 for Modify Password.
5. Press 1, when prompted enter your 10-digit phone number.
6. Follow the prompts to reset your PIN.

Activate and top up your Pay As You Go account >