If you have recently subscribed to Rogers XfinityTM service, you may have questions about your first bill. We have answers, so read on below.
Billing basics for everyone
This section is for customers who have a Rogers Bundle.
Where can I find the amount that is due on my bill?
You can find your current payment due amount under the MY BILL heading at the top left-hand corner of your online bill OR on the first page of your paper/PDF bill, under What is the total due? heading.
Online 
Paper/PDF 
Where can I find my account number?
When you log into My Rogers, you can find your account number on the navigation menu at the top of the screen.
To find your Bank Payment ID number, go to the Billing & Payment tab, select Make a payment and then Pay through your bank.
On your paper/PDF bill, it is located on the top left of every page.
What charges are presented in the “Account Charges and Credits” section of my bill?
This section contains the professional installation fee, which includes the services performed to get you up and running with your Rogers Xfinity service.
This section will also include any late fees should you miss a payment.
Why are there partial charges on my bill for two different date ranges?
Since we bill one month in advance, there may be partial charges on your first bill for the time period between the date your service was set up and your bill date.
Partial charges may also be included on your bill for new services or changes to current services. They can be found in the “About your First Bill” section for new activations or “Changes Since your Last Bill” section for current customers.
Online
Paper/PDF
Where will I find the charges for my Rogers Xfinity service?
All charges related to your Rogers Xfinity TVTM, Rogers Xfinity InternetTM and Rogers VoiceTM bundle services will appear under the “Bundled Services” section of your bill under “Monthly Charges.”
The rental charges for your Rogers Xfinity Gateway and first Rogers Xfinity Entertainment Box are included in your Rogers bundle monthly service fee, so these equipment charges are not listed separately.
What charges are included in the “Additional Monthly Charges” section?
This section contains additional purchases to your bundle purchase. For example:
- Charges for any additional Rogers Xfinity Entertainment Boxes
- Subscriptions to any add-ons (like standalone channels or Theme Packs)
- Long-distance plans
Bill impact of switching services
If you were an existing Rogers Internet and/or TV customer and switched to a Rogers bundle, this section is for you.
If my package is part of a bundle, why are there Internet/TV/Home Phone sections on my bill?
If you switched to a new Rogers bundle, you will see an Internet/TV/Home Phone section on your first bill if you were a pre-existing Rogers customer.
This Internet/TV/Home Phone section on the bill displays charges associated with your old service. You will typically see a partial credit in this section. Since we bill one month in advance, you’ll be refunded for the number of days you were no longer receiving the service.
Why are there two TV/Home Phone usage sections on my bill?
In the section called “Detailed bundled usage for TV,” you’ll see any Rogers Xfinity TV usage under your new Rogers bundle. This will be the same for Rogers Voice usage, which will display under the “Detailed bundled usage for Home Phone” section.
The usage for your old service will show as “Detailed usage for TV” or “Detailed usage for Home Phone.”
Did my account number change?
If your old account number was 12 digits long, it will change to a nine-digit account number. You will also find a Bank Payment ID on your bill.
If you pay your bill from your financial institution, you will need to change your bill payee account number to the 11 digit Bank Payment ID number.
Visit How to Make a Payment for help adding Rogers as a payee to your financial institution.