Setting up your Home & AwayTM voicemail is quick and easy! Check out our info below to learn how.
If you’re a Rogers Together With Shaw customer, skip to the bottom of this article for instructions on how to set up and use your Shaw voicemail service.
You can check your Home Phone voicemail directly from your home phone, or by calling your voicemail from any phone when you’re not home.
If there’s a new voicemail message waiting, you’ll be notified by a “stuttering” dial tone when you pick up your phone. Many home phone sets now also have a message waiting indicator (i.e. a light that flashes or screen notification/message) that alerts you when there’s a new voicemail message.
Receiving calls or voicemail messages from unwanted callers? Check out our info on blocking unwanted callers.
Any new messages you have will begin playing unless you’ve disabled this feature through the Personal Options menu.
Below you’ll find advanced commands you can use while reviewing your voicemail messages.
| During message playback, press: | |
|
1 – Rewind |
7 – Erase the message |
|
2 – Pause/Continue |
9 – Save the message |
|
3 – Fast forward |
0 – Help |
|
4 – Listen to the message again |
* – Return to main menu |
|
5 – Date/time/length of message |
# – Skip message in progress |
|
After playback, press: |
|
|
1 – Rewind |
7 – Erase the message |
|
2 – Pause/Continue |
9 – Save the message |
|
4 – Listen to the message again |
0 – Help |
|
5 – Date/time/length of message |
* – Cancel |
Important:
An erased voicemail message will be temporarily stored in your Saved messages until you hang up. You can recover these messages by reviewing your saved messages and saving any messages you want to keep:
Unfortunately, voicemail messages that have been erased cannot be recovered once you hang up.
Dial 1 877 643-7786 if you’re calling from within North America, or 416 901-6245 if you’re calling internationally.
Keep in mind: Long distance charges may apply if you’re calling while abroad internationally.
If you’ve forgotten your password, you can contact us to recover your password.
Any new message you have will automatically begin playing.
If you’re a Rogers Together With Shaw customer, learn how to setup and access your voicemail service below.
Voicemail is an answering service that is built into your phone subscription. Follow these steps to setup Voicemail for first-time use, or check out the video below for additional support:
Dial *98 (star 98) on your home phone
You will be asked to enter your PIN, which by default is the last six digits of your account number (found on your bill).
Once you have entered your default PIN, you will be asked to set up a custom PIN for future use. This pin must be between 4-16 digits in length.
Enter your new PIN followed by the pound (#) key, and then re-enter it to confirm your selection
Your Voicemail mailbox has now been set up.
Note: Not all phone plans will include Voicemail by default, so please consult your home phone plan agreement to see what is included with yours.
You can also activate or deactivate Voicemail through your My Shaw account. By logging in to My Shaw at my.shaw.ca, you can manage your Voicemail settings, including deactivating (turning off) Voicemail.
Use the following instructions to activate or deactivate Voicemail on your Shaw home phone.
Visit the My Shaw at my.shaw.ca and log in.
Click on My Services > Phone from the menu at the top.
Under Manage settings, click the Manage button beside Voicemail settings.
The Manage Voicemail Settings window is displayed. Click the On button to toggle the switch to Off.
You can listen to your Voicemail messages in a variety of ways:
Home: Dial *98 (star 98) on your home phone, then enter your PIN to access your mailbox.
Home/Away: Use the Phone Portal via My Shaw.
Away: Dial the remote-access mailbox number, then enter your personal home phone number and PIN when prompted. This method will allow you to check messages while you are away from home and are unable to access the Phone Portal on Shaw.ca.
Voicemail Remote-Access Number: 1-866-656-7429 or 1-866-677-7429 (Canada & US only).
While listening to a voicemail message, press 9 to save it. To access your saved messages:
Dial your voicemail service (*98).
Press 1 when you reach the voicemail menu.
To access your voicemail in My Shaw, visit http://my.shaw.ca and log in or register for a new account if you have not done so before. Upon logging in to My Shaw, select My Services and choose Phone from the top menu.
To listen to your voicemail messages:
Select the Play button next to a voicemail message to play it. A bar will appear to indicate playback progress.
To Download, Archive or Delete messages, select the checkbox beside the message(s) you wish to apply changes to, and then select the action at the top right of the page.
An archived voicemail message is stored for 60 days in the Archive tab.
To change your voicemail PIN:
Dial *98 from your home phone.
Enter your current phone PIN.
If you are not sure of your current phone pin you can reset it by using the reset option found in My Shaw.
Select Option 3 for Change Personal Options.
Select Option 1 for Change Personal Access Code.
Enter your new pin (between a minimum of 4 and a maximum of 16 digits in length).
Re-enter your new pin for confirmation (between a minimum of 4 and a maximum of 16 digits in length).
Your new pin will take effect immediately.
