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Use star codes to forward calls from friends and family

The following steps explain how to use star codes to enable a feature on your Rogers Home Phone that will automatically forward calls from friends and family to another phone number.

Once this feature is enabled, calls from contacts on your Friends and Family list will be forwarded to the other phone number you specify. All other callers will continue to ring through to your home phone number.

Adding contacts to your Friends and Family list

To enable this feature, you first must have at least one phone number in your Friends and Family list.

  1. On your home phone, dial *63.
    • A voice will let you know if the feature is currently on or off, and if you currently have any contacts on your Friends and Family list.
  2. Press # on your home phone.
  3. Enter the phone number you want to add.
  4. Press # again.
  5. The phone number you entered will be read back to you. Press 1 to confirm it’s correct.
  6. If you want to add more contacts to your list, repeat these steps starting from Step 2. Otherwise, hang up your phone to finish.

You can also add contacts to your Friends and Family list using Online Manager through MyRogers. Visit this article to learn how.

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Enabling the feature

  1. On your home phone, dial *63.
    • A voice will let you know if the feature is currently on or off, and if you currently have any contacts on your Friends and Family list.
  2. Press 3 to enable the feature, if it is off.
  3. Enter the phone number that you want your Friends and Family calls forwarded to, then press # on your home phone.
  4. The phone number you entered will be read back to you. Press 1 to confirm it is correct.
  5. Hang up your phone to finish.
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Disabling the feature

Once the feature is disabled, all callers will ring through to your home phone number.

  1. On your home phone, dial *63.
    • A voice will let you know if the feature is currently on or off, and if you currently have any contacts on your Friends and Family list.
  2. The phone number that Friends and Family calls are being forwarded to will be read back to you. Press 1 to confirm it is correct.
  3. Press 3 to deactivate the service.
  4. Hang up your phone to finish.
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Removing contacts from your Friends and Family list

Method 1:

  1. On your home phone, dial *63.
    • A voice will let you know if the feature is currently on or off, and if you currently have any contacts on your Friends and Family list.
  2. Press the * key on your home phone.
  3. Enter the phone number you want to remove.
  4. Press the * key again.
  5. The phone number entered will be read back to you. Press 1 to confirm it is correct.
  6. Hang up your phone to finish.

Method 2:

  1. On your home phone, dial *63.
  2. Press 1 to hear all the contacts currently on your Friends and Family list. After each number is read, there will be a pause; if you want to delete that number, press 07 during the pause.
  3. The phone number selected will be read back to you. Press 1 to confirm removal.
  4. Hang up your phone to finish.

Notes:

  • If someone on your Friends and Family forward list calls you while the feature is on, your home telephone will ring briefly to remind you that the service is activated. You can make outgoing calls, but you will only receive calls from customers who are not on the list.
  • If you subscribe to voicemail and forward Friend and Family calls to an alternate number, your Rogers Home Phone voicemail won’t take messages from these callers.
  • If you forward your calls to a telephone number outside your local calling area, the usual long distance charges will be billed to your account if the call is answered at that number. You will also need to enter 1 before the number being forwarded to.
  • Only one call can be forwarded at a time. While the line is being used to forward, any other caller will get a busy signal.
  • Call Forwarding can only be used to forward calls to Canadian and US numbers.
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