FAQs about Protected Browsing on Rogers Xfinity App

Rogers Xfinity App offers Protected Browsing to help reduce the risk of accessing known sources of malware, spyware and phishing for all devices connected to your Rogers Xfinity WiFi network.

Rogers Xfinity App is available exclusively for Rogers Internet customers with the Rogers Xfinity Gateway modem. Not sure if this is your modem? Check under “Internet” on your MyRogers account.

Want to further safeguard the devices connected to your Rogers Xfinity WiFi network? Learn how to activate Parental Controls on Rogers Xfinity App here.

How do I activate Protected Browsing?

Open the Rogers Xfinity app and sign in using your MyRogers username and password.
Select Connect.
Select Protected Browsing.
Toggle it to On.

To disable Protected Browsing, follow steps 1 to 3, then toggle it to Off.

What is Protected Browsing and how does it work?

Protected Browsing is an opt-in service that you can use to help safeguard your Rogers Xfinity WiFi network against malicious content. You can turn it off at any time.

When enabled, Protected Browsing can reduce the risk of accessing known sources of malware, spyware and phishing for all devices connected to your Rogers Xfinity WiFi network.

If a device connected to your network attempts to access a website known to host malicious content, a block page will be displayed. In the case of secure websites (https) or mobile applications, the block page may not be displayed, but access is still prevented.

What criteria is used to determine if content is safe to access with the Protected Browsing feature?

Rogers has engaged a third-party vendor to determine which content should be restricted under Protected Browsing.

To do this, the vendor maintains a database that maps online content to a set of over 400 categories. Based on industry standards, best practices and experience, our vendor has recommended that content in categories related to malware, spyware, viruses, phishing, child abuse, software piracy and copyright theft be blocked under Protected Browsing.

Can I add or remove specific websites from Protected Browsing?

Not at this time. To access a blocked website, you will need to disable Protected Browsing.

Does Protected Browsing protect devices when using a public WiFi Hotspot or cellular network?

Protected Browsing only protects devices when connected to your Rogers Xfinity WiFi network.

Does Protected Browsing guarantee that access to all malicious content will be prevented?

While the vendor regularly updates the database for potentially dangerous online content, Protected Browsing doesn't guarantee protection from all malicious content. New malicious content can be introduced at any time, so it is recommended that safe Internet practices always be followed.