Troubleshoot Amazon Prime on Rogers Streaming

Try this:

1. Open the Amazon Prime Video app on Rogers Streaming.
2. Select Settings.
3. Select Deregister your device, then confirm. You’ll be taken back to the Amazon Prime Video main menu.
4. Re-open the Amazon Prime Video app on Rogers Streaming.
5. Select Sign in.
6. Follow the on-screen prompts to register your TV.

gHere’s how to find the 6-character registration code and complete the TV registration process:

1. Open the Amazon Prime Video app on Rogers Streaming.
2. Select Sign in and start watching.
   • If you’re in Browsing mode, select Sign in from the top navigation.
3. In the next screen, you’ll be provided with a 6-character registration code.
4. On a web browser, visit primevideo.com/mytv and enter the code.

1. Press the Rogers button on your Rogers Voice Remote to open the Rogers Streaming main menu.
2. Select Settings.
3. Select Device Settings.
4. Select Audio.
5. Change to one of the unselected mode options.
6. Return to your show or movie and check that the sound is back on.

1. From the Streaming Settings menu, select Device Settings.
2. Select Audio.
3. Select HDMI Audio Output.
4. Select your correct option. Return to your show or movie and check that the sound is back on

This is likely due to a connection issue. Try restarting your Rogers Xfinity Gateway and your TV.

This is likely due to an issue with your TV’s connection. We can help – contact Technical Support and an Rogers Streaming agent will reboot your connection.

Rogers Streaming Support >

Amazon Prime Video on Rogers Streaming>

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