If you’re not getting a wireless signal on your cell phone the steps and video below can help (video covers steps 1-4).
Step 1: Check if other phones are having issues
If other phones in your home are having issues with their Rogers service there could be a network outage in your area.
Visit Network Help & Outages to ask our virtual assistant Anna if there are cellular service issues in your area.
Step 2: Use our coverage map
You can use our coverage map to check the wireless signal in your area.
Step 3: Restart your phone
Try turning your phone off and waiting for 30 seconds before turning it back on. Sometimes this can help.
For steps on how to restart an iPhone or Android phone, visit Restart your wireless phone.
Step 4: Check if your phone has been reported lost/stolen
Occasionally, no service might mean that a phone has been reported as lost or stolen. When a wireless provider adds a lost or stolen phone to a national blocked list, it cannot be used on any network in Canada.
How to check:
- On the phone without service, dial *#06#
- Your phone’s IMEI number will be displayed.
- Search for your phone’s IMEI number on the Device Check Canada
- If your phone’s IMEI number is on the blocked list, contact the original owner and ask that they advise their wireless provider to remove the phone from the list. Only the original owner who reported the phone lost or stolen can have it removed.
Step 5: Reset your phone’s network settings
Sometimes a phone’s network settings can be corrupted, which can lead to service issues. Resetting your network settings might help.
IMPORTANT: The steps below will remove your saved WiFi, VPN and Bluetooth settings.
iPhone
- Select Settings
- Select General
- Select Reset
- Select Reset Network Settings
- If you use a passcode you’ll be asked to enter it
- To confirm, select Reset Network Settings
- Your iPhone will turn off and back on.
- For help with re-connecting to your WiFi network, visit Connect to Wi-Fi on your iPhone, iPad or iPod touch.
- For help pairing to a Bluetooth device, visit Set up and listen to Bluetooth devices on iPhone.
Step 6: Manually search for Rogers carrier
Sometimes cell phones don’t connect to their carrier’s wireless network as they should, which can lead to service issues. The steps below can help.
iPhone
- Select Settings
- Select Cellular
- Select Network Selection
- Turn off Automatic
- Different carriers will appear (this might take several minutes).
- Select Rogers
- Confirm that your iPhone has service. If it does, turn Automatic back on.
Android
There are many versions of Android, but these steps apply to most Android phones:
- Select Settings
- Select Connections (called Network and Internet on some Android versions)
- Select Mobile networks (on some Android versions you’ll first need to select More)
- Select Network operators
- Turn off Select automatically (sometimes called Search networks)
- Different carriers will appear (this might take several minutes).
- Select Rogers
- Confirm that your phone has service. If it does, turn Select automatically back on.
Step 7: Check for signal outside
If you’re getting service outdoors, the issue could be that the signal indoors is obstructed by concrete, metal, or multiple walls.
If the issue is related to indoor interference, consider using Wi-Fi Calling.
Step 8: Visit Network Help & Outages
If you’re still experiencing signal issues, visit Network Help & Outages. There you can also ask our virtual assistant Anna for information about outages or other network issues you’re having.