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Transfer my phone number to Rogers

We’ve made it easy to bring your active mobile, landline or fax number to Rogers from another Canadian service provider. You’ll need an activated Rogers SIM card or an eSIM and active temporary number to transfer your number. Haven’t activated your Rogers SIM? Visit a Rogers store for help.

Use our transfer tool or follow the steps below to get started.

Transfer my phone number to Rogers

1. Sign in to your MyRogers account. 

2. Choose the temporary number you’re replacing, then select Manage. If you aren’t sure what your temporary number is, check the Rogers service agreement you received when you activated your service.

Individual Wireless [Your name] A blurred phone number is displayed Manage >

3. Select the Transfer my existing phone number from the My wireless plan section. Browse add-ons > Transfer my existing phone number > Change my Caller ID > Change my Voicemail password > Change my wireless number >

4. Enter your existing Canadian phone number, then select Check eligibility to confirm that it’s eligible to transfer to Rogers. If it is, you’ll get a confirmation message.  Important! Don’t cancel your current service or remove your SIM card from your device. The phone number you’re transferring to Rogers must be active to complete your transfer. Your existing service gets cancelled automatically when the transfer is finished. Any saved voicemails will be erased.

1. Check my number eligibility Enter the Canadian phone number that you’d like to transfer to Rogers. This phone number will replace your number: [Your temporary number] Please keep the SIM card that contains your existing phone number active and also keep your device turned on during the entire transfer process. If not, you’ll have to restart the transfer process from the beginning. Enter your 10-digit phone number A blurred phone number is displayed This phone number is eligible for transfer. Check Eligibility Good news! Your phone number [The number you want to transfer] is eligible to be transferred to Rogers. Please make sure that you have an active Rogers device and SIM card before you continue. If not, you’ll have to restart the transfer process from the beginning. Continue

5. If you’re transferring a mobile number, enter at least one of the following and select Continue:

  • Your account number with your other service provider
  • Your password or PIN for your account with your other service provider
  • The ESN or IMEI number of your current wireless device. Click the I-icon for steps on how to find this.

2. Current service provider details Please note: • The phone number [The number you want to transfer] must remain active during the entire transfer process. • After submitting your request, you’ll receive a text message on [The number you want to transfer] from your current service provider. Please respond with “YES” to that message within 90 minutes to approve the transfer. If not, you’ll have to restart the transfer process from the beginning. • The transfer process usually takes a few minutes from the time you reply but may take up to 2.5 hours. Important: Please don’t cancel your account with your current service provider until your number is successfully transferred to Rogers. Once the transfer is complete, we’ll take care of cancelling service with them. You’ll still be responsible for any outstanding charges on your account with your current service provider and should communicate with them directly if you have any questions about your outstanding bills with them. Type of service: Mobile Please enter at least one of the required account details regarding your current service provider carrier. Account number or Enter password or PIN or Enter IMEI number Previous Continue

If you’re transferring a landline, enter your billing name and service address. Note: your Rogers account must have the same last name as your account with your other service provider. 

6. Review the details of your transfer and check the consent box to authorize Rogers to transfer your number on your behalf. Then, select Submit.

7. You’ll get a confirmation when your request has been successfully submitted.

If you’re transferring a mobile number:

  • We’ll also send you a text message on the number you want to transfer. Reply Yes to the text within 90 minutes of receiving it to complete your transfer. If you don’t reply within the specified timeframe, your request will be cancelled and you’ll need to restart the process. Didn’t receive a text message? Contact the validation team of your other service provider for help then resubmit your request.
  • We’ll complete your transfer within 2.5 hours of your reply and send you a text message when the transfer is complete. If you don’t get a text after this time, restart your device. You can also check the status of your transfer on your MyRogers Wireless dashboard.

If you’re transferring a landline, we’ll complete your transfer within 2 business days of receiving your request.

8. Once the transfer is complete, install your already-activated Rogers SIM into your device. 

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I don’t have a SIM or eSIM. What do I do?

eSIM: Learn more about how to get and activate an eSIM.

Physical SIM: Visit one of our Rogers stores or contact us to order a SIM card. If you order a physical SIM card, it’ll arrive ready to use within 3-5 business days. We can only ship physical SIM cards to Canadian addresses.

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My transfer isn’t complete yet. Was it cancelled?

The transfer will be cancelled if:

  • You reject the request by replying No. If you still wish to transfer your number, resubmit the request.
  • You fail to respond to the text message within 90 minutes.  Resubmit your request and we’ll send you a new text message. Respond to it within 90 minutes or receiving the message to complete your transfer. Didn’t receive a text message? Contact the validation team of your other service provider for help then resubmit your request. 
  • The phone number you’re trying to transfer is not active. You’ll need to contact your other service provider to reactivate your service and then resubmit your transfer request. 

Your transfer may be delayed if the information you provided is incorrect or not valid. We’ll send you a text message asking you to connect with us to update your information. 

You must have your previous carrier's SIM card in your phone to get the text message. 

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Do I have to pay a fee to transfer my number?

No, there’s absolutely no charge to transfer your number to Rogers. But, you’re responsible for any contractual obligations, including payment of any early cancellation fees or outstanding balance to your current provider (if applicable).

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Can I keep my phone number if I move to a different city?

It’s possible to transfer your number outside your original local calling area. It’s important to be aware that all outgoing and incoming calls outside your former local calling area will be considered long distance. All applicable long distance charges will apply.

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What if I need to do a landline-to-wireless transfer?

  • Landline-to-Wireless transfers may take longer depending on the complexity of the number transfer from your current provider. If we need more information from you, we’ll text you on your Rogers temporary number asking you to connect with us.
  • If you have an alarm system connected to your landline, you must deactivate it before the transfer.
  • If you’re with an internet service provider that connected you to the internet through the telephone line, your previous provider will deactivate this service.
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Can I keep my phone, or should I get a new one?

It’s completely up to you! Both options are available.

  • If you bring your own phone to Rogers, you’ll need to get a Rogers SIM card.
  • You can also get a new phone online or go to a Rogers store.

You’ll receive a temporary number with your new Rogers service. Contact us or visit a Rogers store to start a request to transfer your number.

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Will my existing Rogers voicemail reset during the number transfer process?

Your voicemail service will reset once your transfer is complete. This means that you won’t have access to any saved voicemails. It’s best to retrieve all your messages before starting a transfer request.

If you set up your Rogers voicemail (i.e. recorded a greeting) before your number was transferred, you’ll need to set it up again after the number is transferred.

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