Rebooting your Rogers Xfinity Entertainment Box

• Unplug your Rogers Xfinity Entertainment Box.
• Wait 30 seconds.
• Plug your Rogers Xfinity Entertainment Box back in.

1. Press the A button on your Rogers Xfinity Voice Remote to open the Help menu.
2. Select Restart.
3. Select Restart again to confirm.
4. Wait a few moments for the system to reboot.

1. Make sure your cables are tightly secured.
2. Hold the Power button on your Rogers Xfinity Voice Remote for 10 seconds. The Rogers Xfinity Entertainement Box will automatically reboot.

1. Press the Rogers button on your Rogers Xfinity Voice Remote to open the main menu.
2. Select Settings (the gear icon).
3. Select Device Settings.
4. Select Power Preferences.
5. Select Restart.
6. Select Restart again to confirm.
7. An Rogers Xfinity TV welcome screen should display, then the Rogers Xfinity Entertainment Box will resume playing the previous channel.

If you’re still experiencing a problem with your Rogers Xfinity TV service, run through this checklist:

• The Rogers Xfinity Entertainment Box is on, set to the appropriate input source and tuned to one of your subscribed channels.
• All video cables between the Rogers Xfinity Entertainment Box and the TV are firmly connected.
• The coaxial cable feed is firmly connected to the Rogers Xfinity Entertainment Box and the wall jack.
• The cool-down warning isn’t on your Rogers Xfinity Entertainment Box. If so, take measures to remove your Rogers Xfinity TV devices from its overheated environment (i.e., remove any other devices stacked on top of it).
• If the Rogers Xfinity Entertainment Box video output is connected to a home theatre unit, the unit is on and set to the appropriate input source.
• The Rogers Xfinity Entertainment Box video output is connected to a TV through an HDMI or component cable connection. Turn the TV and the Rogers Xfinity Entertainment Box off. Wait one second, then turn both devices back on.

Still experiencing problems? Contact us and we’ll be happy to help.