In the event of a potentially life-threatening emergency, Rogers Digital TV customers will receive warnings from the National Public Alerting System (NPAS) on their TV screens. These alerts are meant to help you decide if and when to take action to keep you and your family safe.
Read on to learn more about these alerts and how they will be delivered to you as a Rogers Digital TV customer.
Depending on which Rogers Digital set-top box you have, the message will be presented to you in one of three ways:
You will also hear a loud alert tone. There may or may not be accompanying audio, depending on which government agency created the warning.
Some digital set-top boxes allow you to exit these alerts. If you have one of the below set-top boxes at home, simply press the Exit button on your remote to dismiss the message.
If you have any other set-top box at home (i.e. Arris or Motorola or select Scientific Atlanta digital set-top boxes), the alert message may not disappear for a prolonged period, depending on the duration set by the alerting authority. You may be able to dismiss the message by rebooting your set-top box, but this may not work in all circumstances. It will disappear automatically and the programming you were watching will resume on its own.
If you are in Ontario, alerts will generally not interrupt scheduled recordings.
If you are in Atlantic Canada, alerts may cause a small interruption in recordings for approximately two minutes. As a result, the program recording will be split into two separate recordings, which will have a gap of two minutes when the program did not record.
If you are watching a Pay Per View or On Demand program, you will receive the alert message as you are watching.
If this happens, try unplugging your cable set-top box power cord for 20 seconds, then plugging it back in.
If this doesn’t resolve the issue, you can contact our Technical Support team, who will be happy to assist.
These messages and their accompanying audio may be presented in English, French or both, depending on where you live. As the alerting authorities are responsible for determining the languages used for these alerts, Rogers passes on the alerts exactly as we receive them from the alerting authorities.
In most cases, alerts will be presented in a text and/or audio format. You can also visit the Alert Ready website to access these alerts using assistive technology like screen readers.
You can visit the Alert Ready website for testing schedules and more.