SIM support

Looking for help with your device? Browse our interactive Device guides.

eSIM

Setup eSIM on a device (new customers and customers adding a line)opens in a new window

Setup eSIM on a device (hardware upgrades or customer switching phones)opens in a new window

How do I check if my device is eSIM compatible? opens in a new window

Physical SIM

Activate or change a Physical SIM Cardopens in a new window

Find my SIM card numberopens in a new window

Insert a SIM card into your deviceopens in a new window

SIM card errors helpopens in a new window

Device support

Looking for help with your device? Browse our interactive Device guides.

Network & Wi-Fi

Configure Internet settingsopens in a new window

Use your phone as a mobile hotspotopens in a new window

Reset the network settings on your deviceopens in a new window

Turn off Cellular Dataopens in a new window

Turn off Data Roamingopens in a new window

How to Check if your Device is 5G or 5G+ Compatibleopens in a new window

General

Search Apple iOS & Android user guideopens in a new window

Pair your device with a Bluetooth accessoryopens in a new window

Back up & transfer your dataopens in a new window

Back up your device to cloud storageopens in a new window

Check for and install software updatesopens in a new window

Restart your wireless phoneopens in a new window

Rogers APN (Access Point Name) Settingsopens in a new window

Apple device

Reset your Apple ID passwordopens in a new window

Unregister iOS device or computer profile from Appleopens in a new window

Link your Apple Watch to your iPhoneopens in a new window

Unlink your Apple Watch from your iPhoneopens in a new window

Troubleshooting your Apple Watchopens in a new window

Set up an Apple Watch with Rogersopens in a new window

Android device

Clear Android app cache and dataopens in a new window

Transferring data from Android to iPhoneopens in a new window

Perform hard reset on Samsung Android devicesopens in a new window

Messenger for Androidopens in a new window

opens in a new window